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Frequently asked questions

The most important questions and answers.

Yes, you can test SwissPayout for free, during the first 30 days with all the features. After 30 days, you can still use SwissPayout for FREE but with limited features by opting for BASIC package. 

Payouts are transferred directly to the bank account provided on daily*, weekly or monthly basis. 

Swisspayout offers various subscription packages. We have tried to structure the packages so that everyone can choose a suitable one. If you are not sure which package to choose, feel free to contact us and we will be happy advise.  

No, you don’t need a website to use SwissPayout. With SwissPayout Shops you can create your own payment page. Or you can send Paylink or Invoices or QR codes to receive payments. 

There are several reasons for a rejected transaction. The most common are: 

  1. Transaction not confirmed with 3D secure.
  2. Not enough money on the card. 
  3. Payment was refused by the buyer’s bank. 
  4. The transaction was considered a risk / attempted fraud. 
  5. Unknown reasons. 

If multiple payments have been rejected by different buyers, please check the status of your payment provider. Especially whether payments are active. 

Due to PayPal’s own regulations, this payment method may not be displayed within an iFrame or modal window.

We can not influence possible changes.

Go to payment provider and choose the active payment provider. Click on details and set the mode to “live”.

Yes, you can cancel anytime, but already paid subscription fees is not refundable. 

For third-party payment providers such as PayPal, SixPayments or Amazonpay, SwissPayout charges additional transaction costs depending on the chosen subscription. Swisspayout acts as the technical interface and provides the tools for payment processing. 

The fees of Twint are 1.8% + CHF 0.30 per transaction (as of 15.06.2020). Depending on the Swisspayout subscription, additional fees may be added. 

3D secure is a procedure to increase the security of credit card transactions. The goals are to reduce credit card fraud and protect all parties involved. 

 

How it works

After the buyer enters his credit card number, a connection is established with the card issuer so that the buyer can confirm his identity with a code (two-factor authentication). After correct authentication, the credit card payment is executed.

If some payment methods are not displayed, check the following things:

  1. Have you set the payment provider to “visible” in the tool (Donation, Pages, Terminal etc.) you use?
  2. Have you activated the logos of the corresponding payment methods in your plugin?
The monthly subscription fee (different plans) covers the use of our Software and our Services. 
The main part of the transaction Fees is charged by our third party partners and not by us. The transaction fees cover the actual processing of the data when a payment is done, as well as the processing of the money flow. 
 
Anyway it is important for us to act as the most competitive Payment Service Provider in Switzerland. We have set the pricing for both the SaaS subscription and the Transaction Fees at an attractive level. 
Swisspayout offers the possibility to reserve amounts for e.g. credit card payments. The banks usually guarantee a debit within 7 days. The debit can also work later, but it is no longer guaranteed by the bank. 

Swisspayout offers national and international means of payment.

We offer all known payment providers – here we focus on the most important ones.

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  • Paypal
  • Payone
  • Postfinance
  • Visa
  • Twint
  • Sofort
  • Alipay

Others

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